Terms & Conditions

These Terms & Conditions govern the contractual relationship between the Intermediary and the Customer in connection with the mediation of services including private boat rental and cruises on the Vltava River in Prague, prosecco cruises, catering, and additional services such as music, decorations, or entertainment.

Services may be ordered through the website, by e-mail, by phone, or through other communication channels.

The Intermediary acts as an intermediary for services supplied by third parties, especially boat owners, captains, catering suppliers, and other partners.

Operational responsibility for the cruise lies with the relevant boat operator.

The contract is concluded when the Intermediary confirms the reservation in writing.

The Customer is responsible for the accuracy of the information provided during the reservation.

Prices may be stated in CZK, EUR, USD, or GBP.

The final price is always stated in the reservation confirmation.

The Customer may pay the remaining balance earlier than the due date.

Standard payment terms:

If the remaining balance is not paid no later than 14 days before the planned cruise, the Intermediary is entitled to cancel the reservation. In such a case, the deposit already paid may be retained by the Intermediary as a cancellation fee unless the Intermediary and the Customer agree otherwise.

Payment may be made by bank transfer or another agreed method.

Any payment made by the Customer is considered confirmation of the reservation and acceptance of these Terms & Conditions.

The decisive date is the date on which the cancellation notice is delivered to the Intermediary.

Cancellation must be made in writing by e-mail to the Intermediary at proseccoboatprague@gmail.com.

Cancellation fees are calculated only from the amount already paid by the Customer at the time of cancellation. The Customer is not required to pay a cancellation fee exceeding the amount already paid.

Cancellation fees:

If the cruise is cancelled due to technical reasons, extreme weather, or force majeure, the customer will receive full compensation or may choose another date.

Rain and ordinary weather conditions are not grounds for cancelling the cruise unless the captain decides otherwise for safety reasons.

Participants must follow the instructions of the captain and crew.

Bringing your own alcohol is possible only by agreement with the Intermediary.

Dangerous behaviour, drugs, or violation of the rules may lead to immediate termination of the cruise without compensation.

If the Customer or participants arrive late at the departure point, the cruise duration may be shortened proportionally without any right to a refund.

The number of participants must not exceed the maximum permitted capacity of the vessel or the number of persons confirmed in the reservation. The captain or boat operator may refuse boarding to additional persons without any right to a refund.

The Customer is obliged to report any service deficiencies without undue delay during the cruise so the situation can be resolved on site.

Complaints must be submitted in writing within 14 days after the cruise to proseccoboatprague@gmail.com.

Because the Intermediary acts as an intermediary, a complaint may be forwarded to the service intermediary, such as the boat operator or catering supplier, for assessment and handling.

Personal data is processed only for the purpose of reservation and delivery of the service.

Details are provided in the Privacy Policy.

The Intermediary acts only as an intermediary of services.

The Intermediary is not responsible for services supplied by third parties or for route changes caused by navigation conditions.

To the maximum extent permitted by law, the Intermediary's liability is limited to the amount paid by the Customer for the mediated service.

These Terms & Conditions are governed by the laws of the Czech Republic.

Disputes will be resolved by the competent courts of the Czech Republic according to the Intermediary's registered seat.

These Terms & Conditions take effect on 1 March 2025.